The AI-first customer service platform
Manage support across email, chat and more—all from your familiar inbox. No clunky tools or alien interfaces. Effortlessly scale 5-star service with workflows and AI.
Unlimited users on Free plan ✦ No credit card needed
Customer service, Finance & IT teams across 2,000+ companies trust Hiver
Trusted by 10,000+ teams globally
Your inbox — now a complete ticketing system
Easy-to-use customer service platform for
all the ways teams serve their customers
Email management
Manage group emails like info@ and help@ with a shared inbox. Improve visibility and ensure no query gets missed.
Customer service
Engage with customers across channels (email, chat, WhatsApp and phone) and delight them with exceptional service.
Conversational CX
Engage website visitors with live chat, automatically route messages, and deflect routine queries with AI-powered chatbots.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Why 10,000+ teams love Hiver?
As easy to use as your inbox
What if we told you that you already know how to use Hiver? Yes, it’s like your Gmail or Outlook inbox—extremely familiar and intuitive. Get started in under five minutes.
Hiver AI—your new superpower
From drafting responses to resolving tickets, do more at every step with Hiver’s powerful AI, purpose-built for you.
5-star customer support
We’re your success squad. Get free onboarding, implementation, success guidance, and 24/7 support on all plans.
Customers love us, reviews confirm
Rated 4.6/5 on G2, Capterra and Chrome Web store with 2,000+ reviews. Recognized as a market leader in customer service software.
Maximize your ROI
You shouldn’t have to break the bank to deliver great support. Our plans start at $19/month. No hidden fees, we promise.
One platform built for every team—pick yours.
10,000+ teams found a better way to
deliver customer service. Your turn.
Get unlimited users on the Free plan ✦ No credit card needed
