Boost self-service with a Customer Portal
Deploy a personalized customer portal where your customers can raise, manage, and track their issues in real-time.
Unlimited users on Free plan ✦ No credit card needed
Customer service, Finance & IT teams across 2,000+ companies trust Hiver
Enhance CX with a Customer Portal
for self-service
Real-time updates, fewer touchpoints
Enable customers to find updates to their tickets on their own, reducing the number of agent interactions per ticket.
Empowered agents, better support
Mandate customers to submit tickets with all the required information to investigate, so agents can resolve issues faster.
Lower costs, higher efficiency
Reduce repetitive queries asking for updates, gather context at one go, and let agents focus on meaningful conversations.
Take advantage of personalized self-service
Simplify query submission
Create a centralized portal for your customers to submit their queries. Ensure no information is missed by deploying customizable ticket forms.
Reduce agent interactions
Send auto-responses with links to your Customer Portal. Let customers track progress of their tickets in real time, without relying on agents.
Personalize your portal
Customize the portal with your brand’s logo, color, and a unique URL as per your business needs. Personalize your ticket forms to gather complete context from your customers.
Improve support with analytics
Track key metrics like response times, resolution times, customer feedback, support trends, and more to stay on top of your team’s performance.
The complete customer service solution
Live Chat
Answer queries from website visitors with AI-powered response suggestions.
Chatbots
Enhance self-service with AI Chatbots instantly resolving repetitive queries.
Knowledge Base
Create a repository of help articles to let customers find answers on their own.
AI Copilot
Let AI deliver instant resolutions based on past context.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Collaboration
Collaborate with your team through notes, @mentions, and shared drafts.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
Analytics
Get insights to improve support with built-in reports and dashboards.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Elevate your self-service strategy with Hiver.
Get unlimited users on the Free plan ✦ No credit card needed
