Reply Faster. Quote Smarter. Win More Deals.
Stream your communication and operations to deliver world-class service to customers, shippers, and carriers.
Get unlimited users on the Free plan ✦ No credit card needed
Customer service, Finance & IT teams across 2,000+ companies trust Hiver
Trusted by 10,000+ teams globally
Fast-track your Quote-to-Cash process
Improve operational efficiency
Use no-code workflows to categorize requests, fetch shipping details from third-party apps, and send updates automatically.
Reply faster and win more business
Automatically route incoming inquiries to the right person and draft responses to speed up response times.
Make data-driven decisions
Track key metrics like response times, workload, and customer feedback to identify bottlenecks and improve customer service.
Win more business with Hiver.
Put an end to the email chaos
Ensure accountability for every email in quotes@, shipments@, billing@, and more without CCing or forwarding. Assign owners for every email from your customers, shippers, or carriers.
Quickly route queries based on pre-defined custom fields like geography, account ownership, and more.
Give time back with powerful automations & AI
Build workflows and leverage AI to automate complex tasks—extract shipping details from conversations and retrieve data from any app like TMS (Transportation Management System) or ERP to surface relevant data instantly.
Ensure on-time responses
Never miss an urgent request or customer response again. Use SLAs to set response time goals, define breach conditions, and let Hiver flag priority messages before they slip through the cracks.
Effortlessly collaborate with all teams
Easily collaborate with your team using internal notes and @mentions, without needing to forward or CC them. Simply write a note to the relevant person using @mention, right inside your email inbox.
Reporting that tells a story
Track key metrics like workload, trending topics and customer feedback. Know how often your team meets response or resolution time targets—so you can quickly spot gaps and fix them.
The complete customer service help desk for logistics
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Collision Alerts
Avoid duplicate responses by seeing who is working on a conversation in real-time.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Explore how Hiver's shared inbox enhances team efficiency
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Tame the email chaos and win more business with Hiver
Streamline workflows and improve productivity by connecting Hiver with tools and apps of your choice.
Unlimited users on Free plan ✦ No credit card needed
