Don't let customers scout for help. Deliver it proactively with Hiver.
Move on from Help Scout. Make customer service incredibly easy and affordable with Hiver’s AI, advanced ticketing, and powerful workflows.
Get unlimited users on the Free plan ✦ No credit card needed
Customer service, Finance & IT teams across 2,000+ companies trust Hiver
based on 1,000+ reviews from
Don't settle for less with Help Scout
Do more with Hiver—effortlessly and faster.
- Familiar inbox-style interface of Gmail or Outlook—no learning curve, no hassle. Get started in minutes.
- Complex setup and UI require months to implement, train, and use.
- Easily collaborate with your team and manage both personal and shared emails in the same interface.
- Difficult to collaborate. Constantly switch between your inbox and Help Scout to manage conversations.
- Affordable pricing plans starting at $19 per month—no hidden fees.
- Complicated contact-based pricing leads to fluctuating monthly costs with high overages.
- Manage phone calls, chats, and WhatsApp from the same platform.
- Doesn’t offer native support for WhatsApp and Voice.
- Automatically draft responses, deflect repetitive questions, and do more with AI Copilot.
- AI capabilities are pretty basic.
- Integrate with any app, automate actions on custom third-party objects, and easily customize views.
- Integrations are limited and not customizable.
- Powerful SLA policies and channel-wise analytics.
- Doesn’t offer a native SLA feature and has minimal reporting capabilities.
- Use Hiver for free with unlimited users on the Free plan. Paid plans start at $19 per user.
-
No free plan. Complex and expensive pricing with
add-ons make it hard to track costs.
- Familiar inbox-style interface of Gmail or Outlook—no learning curve, no hassle. Get started in minutes.
- Easily collaborate with your team and manage both personal and shared emails in the same interface.
- Affordable pricing plans starting at $19 per month—no hidden fees.
- Manage phone calls, chats, and WhatsApp from the same platform.
- Automatically draft responses, deflect repetitive questions, and do more with AI Copilot.
- Integrate with any app, automate actions on custom third-party objects, and easily customize views.
- Powerful SLA policies and channel-wise analytics.
- Use Hiver for free with unlimited users on the Free plan. Paid plans start at $19 per user.
- Complex setup and UI require months to implement, train, and use.
- Difficult to collaborate. Constantly requires switching between your inbox and Help Scout to manage conversations.
- Complicated contact-based pricing leads to fluctuating monthly costs with high overages.
- Doesn’t offer native support for WhatsApp and Voice.
- AI capabilities are pretty basic.
- Integrations are limited and not customizable.
- Doesn’t offer a native SLA feature and has minimal reporting capabilities.
- No free plan. Complex and expensive pricing with add-ons make it hard to track costs.
Easy-to-use and powerful customer service software
Deliver stellar omnichannel customer support
Easily manage communication channels like email, chat, voice, SMS and WhatsApp from a single platform that looks and feels like your inbox.
Leverage AI to draft or refine messages automatically for a perfectly polished response.
Enable effortless self-service
Level up your customer service by enabling
self-service with AI-powered Chatbots, a Knowledge Base, and a Customer Portal.
Smart inboxes built for collaboration
Hiver helps you manage conversations across channels by letting you triage and assign clear ownership without the need for CCs and forwards.
Automate the gruntwork and integrate all your apps
Use the power of workflows and AI to route messages to the right team member, categorize them automatically, and ensure every conversation is responded to on time.
Connect your favorite apps like Salesforce, Jira, NetSuite, and more to handle all your tasks without leaving Hiver.
Make decisions with
data-driven insights
Track key metrics like agent workload, response time, resolution time, customer feedback and more to improve customer service.
The complete customer service platform
Shared Inbox
Organize, assign, and track queries efficiently to ensure nothing gets missed.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
AI Copilot
Let AI deliver instant resolutions based on past context.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
Analytics
Get insights to improve support with built-in reports and dashboards.
Collision detection
Avoid duplicate responses by seeing who is working on a conversation in real-time
SLAs
Ensure timely responses and resolutions with real-time alerts and reminders.
CSAT
Measure customer satisfaction by collecting feedback through surveys.
Explore why customers love Hiver
Logistics
With Hiver, I always know where an issue stands—and we no longer miss emails. It’s like having an extra person on my team.
Nathan Strang
Ocean Freight Operations Manager, Flexport
Business service
With Hiver, we’re finally having real conversations with our customers. No ticket numbers, no robotic emails—just personal, human interactions.
Scott Gellatly
General Manager, itGenius
Manufacturing
250%
increase in efficiency
Business Services
23hrs
saved per month
Real Estate
Searching for old emails is part of the job. Hiver’s search works with Gmail’s, so we find exactly what we need—quickly and accurately.
Jarrett Lau
CEO, Green Ocean Property Management
Business Services
40hrs
saved per month
healthcare
Ridiculously easy to use. Hiver gives you all the helpdesk essentials—without the training, hassle, or leaving the Gmail interface.
Luke Thompson
Co-owner, Visiting Angels
Healthcare
634hrs
saved in a month
Hiver vs Help Scout
Still not convinced? Go through our detailed comparison guide to know why you must choose Hiver over Help Scout.
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Hiver is the best alternative to Help Scout.
Get unlimited users on the Free plan ✦ No credit card needed
