Empower customers to find answers instantly
Create a Knowledge Base with help articles and share them with your customers or team to boost self-service rates.
Unlimited users on Free plan ✦ No credit card needed
Customer service, Finance & IT teams across 2,000+ companies trust Hiver
Get answers round the clock
Instant answers, anytime
Enable customers to find solutions on their own, reducing wait times and improving satisfaction rates.
Empowered agents, better support
Help team members create and maintain up-to-date help articles, making every response faster and more effective.
Lower costs, higher efficiency
Cut down on repetitive queries, reduce ticket volume, and let agents focus on meaningful conversations.
Keep your Knowledge Base private or public.
Set it up in minutes.
Enable 24/7 self-service
Create help articles and FAQs—empowering your customers to find answers on their own. Integrate the Knowledge Base with Live Chat, enabling website visitors to find answers instantly.
Assist your team with answers
Securely store, manage, and share sensitive information such as SOPs, policies, and training materials across your organization with an internal Knowledge Base.
Customize to suit your brand
Effortlessly build your help center with multi-layered categories—no coding needed. Customize the look and feel to match your brand and host it on your preferred web domain.
Powerful features to help your
customers self-serve
Live Chat
Answer queries from website visitors with AI-powered response suggestions.
Chatbots
Enhance self-service with AI Chatbots instantly resolving repetitive queries.
Customer Portal
Enable customers to submit and track their issues through a customer portal.
Workflows
Triage, assign, and monitor tickets automatically with rule-based automation.
Collaboration
Collaborate with your team through notes, @mentions, and shared drafts.
Integrations
Connect with 100+ apps to bring in customer data and manage tasks inside Hiver.
AI Copilot
Let AI deliver instant resolutions based on past context.
Analytics
Get insights to improve support with built-in reports and dashboards.
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email resolution time
90%
increase in productivity
65%
reduction in resolution times
100%
SLA success
rate
100%
increase in
productivity
“With Hiver, we've stopped missing emails, and I have better visibility into their resolution. It's essentially like having an additional person on my team.”
Nathan Strang, Ocean Freight Operations Manager
50%
decrease in email
resolution time
“We scrolled through inboxes weekly, to ensure nothing was missed. Missing even one email leaves a bad taste for learners. Hiver ensures that doesn’t happen.”
Emma Minnis, Interim Manager of Student Success
90%
increase in
productivity
“Our team operates more seamlessly with Hiver, leading to less back-and-forth. This has improved our accuracy and speed in processing vendor payments.”
Jill Tarnoff, Sr. AP Specialist at Ping Identity
65%
reduction in
resolution times
“I get visibility into the volume of emails, and the types of issues. I can now ensure that operational tasks are accomplished faster”
David Pinto, Business Development
100%
SLA success
rate
“Hiver is extremely easy to use. We hit the ground running right from day one. Also, their customer service is simply fantastic!”
Luke Thompson, Co-owner
100%
increase in
productivity
Frequently Asked
Questions
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
How do I import my existing emails to my Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, please write to us on support@hiverhq.com and we will assist you with the process. The duration of the import process depends on the number of emails to be imported.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
Self-service made simple and powerful.
Get unlimited users on the Free plan ✦ No credit card needed
