Studies indicate that almost 80% of sales leads require at least 5 follow ups after the initial sales meeting. But nearly 44% of salespeople give up after just 1 follow up. On the other hand, there are sales reps who bombard their prospects with follow up emails and calls.
Most of them never manage to seal the deal.
In any SaaS business, the focus is not just on making a sale. It’s about ensuring on-going customer satisfaction and engagement for continued growth. To
It’s your customers who’re running the show, making you profits and paying the salaries of your employees. In return, they rightly expect you to care about their problems, work hard on creating products that make their lives easier, and staying alert in resolving any bottlenecks in their path to success.
When you get a customer on board, it is your responsibility to fulfil the commitments you made at the time of sales. If you don’t, your customers will soon start regretting their decision and might ultimately switch to your competitors. Research indicates that a customer is 4 times more likely to buy from a competitor if the problem is service related.
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