What is Customer Relationship Management (CRM)? Types, Benefits, and Trends
Building strong customer relationships is something every business needs today. Sure, having a great product or service matters, but going the extra mile to engage
Building strong customer relationships is something every business needs today. Sure, having a great product or service matters, but going the extra mile to engage
Conversations are at the heart of customer support, especially the tricky ones that really push the limits of patience and empathy. Customer interactions aren’t just
Trust is the foundation of any successful fintech company. When you’re dealing with people’s money and sensitive data, the stakes are incredibly high. Fintech companies
There’s been a lot going on in customer support over the last year. With the introduction of Gen AI, it’s become much easier for support
When we think about call centers, it’s easy to picture a place where agents are just answering phones all day. But the reality is that
Over the past couple of years, working with customer service software has taught me one essential thing: customers have a lot of questions, as they
AI is changing how we manage our work. Recently, I stumbled upon a Reddit thread where someone was looking for an AI tool that could
Customer support agents receive a ton of emails every day. Sorting through each one, trying to understand the context, and keeping track of long conversation
We’ve all been there—an overflowing inbox that feels more like a chaotic mess than a helpful communication tool. Juggling between newsletters, important emails, company-wide announcements,
I can’t emphasize enough how crucial customer loyalty and advocacy are for any business. Loyal customers are not just repeat buyers; they can literally drive
Conversational speed isn’t just about talking fast—it’s about how swiftly and effectively customer service can respond to queries and positively impact customer experience. When customers
The smooth running of accounts receivable (AR) and accounts payable (AP) is crucial for any business. Yet, these crucial functions often get bogged down with
With phishing attacks, malware, and spam on the rise, email security is more important than ever. A lot of our inboxes contain sensitive information –
Email signatures are an important part of professional communication. They are more than just a way to sign off your emails; they reflect your professionalism,
Proper goal setting in customer support teams is very crucial. It’s more than just about hitting targets; it’s about shaping how teams interact with customers
Have you ever hit ‘send’ on an email only to experience a sinking feeling a few seconds later because you spotted a glaring mistake in
Google Spreadsheets are vital for organizing, analyzing, and visualizing data. But once you start working on them, it can get incredibly time-consuming. Have you ever
Customer service is at the frontline of what you do. The way your support staff interact and assist customers goes a long way in shaping
Service Level Agreements (SLAs) outline the expected support standards for a business’s help desk. They detail what customers should expect in terms of response time
Switching help desks doesn’t have to be complicated. We discuss nine things you must remember while moving from one help desk to another.
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