Gmail Shared Mailbox: Inefficiencies, and alternatives
Most companies that use Google Workspace (formerly G Suite) have a Gmail Shared Mailboxes for group email addresses such as support@, info@, or contact@ for
Most companies that use Google Workspace (formerly G Suite) have a Gmail Shared Mailboxes for group email addresses such as support@, info@, or contact@ for
At Hiver, we pay a great deal of attention to our users’ privacy and data security. It is an absolutely secure help desk that does
The biggest problem with email management is procrastination. We keep deferring emails to a point where we no longer know where to start, and gradually
For Franchise owners, keeping customers happy and building strong business relationships are the only ways to grow fast without having to spend a lot of
Your customer support team’s email etiquette has a profound impact on how customers perceive your brand. Think Zappos or Amazon and the first thing that
Email etiquette is almost like a rare commodity. Sloppy emails are more common than we’d like. They’re everywhere. I know professionals with exemplary skills and
Delegation is much trickier than you think. Do you often find your employees not being able to do something as well as you? You thought you
Learn everything about building a service recovery culture in your organization. Earn customers for life by going the extra mile to please irate customers.
Reducing customer churn rate can dramatically accelerate your revenue growth. This guide contains nifty tactics to keep customers from leaving.
Collecting customer feedback is an important aspect of running a successful business. But oftentimes, customers don’t tell you the entire truth. They don’t always want
The definitive list of dos and don’ts on Slack.
The article discusses the best ways to deal with angry customers and make them your advocates.
Here’s introducing Hiver’s brand new iOS app, an email permalinks feature, shared mailbox automation, improved analytics and more!
Link knowledge base articles to customer chats
The remarkable third-party support for Google’s offerings has proved invaluable for strengthening Google Contacts.
Introducing Scheduled Emails, Email Reminders, Dedicated Notes, Email Templates, Collision Detection, and Email Tracking
Google Docs has made giant strides in functionality and now seems ready for mainstream usage as the suite of choice for your business.
Delegate efficiently from email, using the right tools and processes.
Made up your mind about deploying Google Apps at your workplace? We’ve got a quick, step-by-step guide that should have you up and running in a jiffy. We’ll cover all the basics, giving you a fair ideas as to what all’s involved in migrating to Google Apps.
Get the optimum Google Apps security with this quick step-by-step guide.
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