
What makes project management in healthcare tricky, and how do you solve it?
Project management in healthcare involves coordination and collaboration with vendors and suppliers behind the scenes to ensure efficient patient care.

Project management in healthcare involves coordination and collaboration with vendors and suppliers behind the scenes to ensure efficient patient care.

Learn what goes into managing a call centre works effectively. Discover important best practices and metrics you need to track for delivering exceptional service. .

Learn how to build a high-performing support operations team with actionable best practices, key roles, and tips for ensuring scalability and success.

Need to write a business email that makes an impact? Follow these easy steps for clear, concise, and professional email communication.

Ace ticket management with the right personal traits! From empathy to patience, learn about the key skills that make customer support a breeze.

Say goodbye to spam and unwanted emails. Find out the best tools and tips to unsubscribe from emails in bulk.

Learn what omnichannel routing is, how it works, and its benefits in delivering seamless customer support. Discover how it improves efficiency and customer satisfaction.

Collaborative communication is what sets great teams apart from the rest. Explore tools and strategies that improve team communication and productivity.

In this detailed post, we tell you how and why your customer service team should use a Gmail shared inbox.

I work in marketing so you can imagine how important email communication is for me. From sending reports to my manager to doing cold outreach

I remember when I wasn’t aware of the concept of workflow automation. I used to spend a lot of time doing things manually, like posting

You might have noticed many e-commerce companies subtly bragging about their ‘365-day return policy’, ‘home try-on program,’ ‘7-day free trial (no credit card needed)’ option,

Does customer obsession mean thinking about your customers 24/7? No! It’s basically a mindset where you place the customer at the front and center of

Think about your last interaction with a customer—did you know what that person wanted, or were you just guessing? Sure, you might have had a

When was the last time you contacted a company via phone and were put on hold for what felt like forever? Or you were transferred

Do you know what makes a great customer account manager? The ability to think on your feet and provide creative solutions. But that’s not all.

I’m sure you don’t need me to tell you that relying on guesswork to understand your customers just won’t cut it. To keep customers engaged

In a hospital where every minute matters, efficient communication is not just convenience—it’s a necessity. Whether coordinating patient care, handling administrative duties, or just staying

Email threads can be both a blessing and a boon. Emails keep conversations in one place, making it easy to track the progress of a

Ever found yourself struggling to write a formal email? We’ve all been there. Whether you’re writing to a customer, vendor, employee, colleague, or senior management,
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Get unlimited users on the Free plan ✦ No credit card needed






Connect with our customer champion to explore how teams like you leverage Hiver to:






10,000+ teams globally use Hiver to deliver exceptional customer service





