11 Customer Retention Strategies you shouldn’t overlook in 2025
In the immersive realm of the ‘experience economy’, businesses don’t just sell products or services – they craft unforgettable experiences that leave customers coming back
In the immersive realm of the ‘experience economy’, businesses don’t just sell products or services – they craft unforgettable experiences that leave customers coming back
Remember the days when grandparents were rummaging through folders and trunks to find important documents? Their desk would be strewn with all sorts of important
Gmail is amazing. Because it’s free and easy to use, it makes sense for teams in companies to use Gmail for collaboration. Unfortunately, it’s designed
If you’ve researched customer support tools, you would’ve definitely heard of Zendesk. There are many businesses that use Zendesk to offer support via voice, live
Start using Hiver today Gmelius is a collaboration platform that works inside Gmail. It offers a shared inbox tool that helps teams manage queries arriving
Let’s say you’ve been tasked with finding the right helpdesk solution for your business. Two choices that keep popping up are Freshdesk and Zendesk. Questions
When you’re running a business, it’s important to stay on top of your accounts receivable (AR) to ensure that your cash flow remains steady. This
In her insightful blog, Emily Katy – mental health activist and autism advocate – explains the term Neurodivergent as “A person who has a different
“Do you use a toothpaste that comes recommended by 8 out of 10 dentists?” That’s what men in white lab coats sporting dazzling smiles would
Remember Tay? If you were actively tweeting in 2016, you would have probably heard about Microsoft’s experimental chatbot – Tay, a moniker short for Thinking About You,
Read on to find out how you can increase and sustain your customer support quality with WhatsApp Business chat support.
The Great Resignation caused a massive staff shortage in the economy. We explore its ramifications on customer experience in general.
We create biases that impact our judgment in making decisions. Let’s take a closer look at how they come into play in customer experience.
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