Shobhana

Shobhana has been recognized as a ‘Top Customer Support Voice’ by LinkedIn. Her expertise lies in creating well-researched and actionable content for Customer Experience (CX) professionals. As an active member of popular CX communities such as CX Accelerator and Support Driven, she helps professionals evaluate tools for their support team and keeps a keen eye on emerging industry trends.
customer referral email template

9 Best Customer Referral Email Ideas + Templates

Unlock growth with customer referral emails that create a personal connection, highlight benefits, offer compelling incentives, and simplify the referral process. Explore 11 versatile templates tailored to different scenarios and empower your satisfied customers to become enthusiastic brand advocates.

Customer effort score questions

61 Effective Customer Effort Score (CES) Questions

Customer Effort Score (CES) stands as a beacon of insight, illuminating the realm where customer experience converges with ease of interaction. Unlike its counterparts, Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), CES delves into the tangible effort customers invest in their interactions with your business. As a powerful metric, CES unveils both triumphs and tribulations in the customer journey, heralding the way to optimized experiences. With CES in your arsenal, you can sculpt seamless interactions, refine your offerings, and fortify customer loyalty.

Renewal reminder email template

7 Best Renewal Reminder Templates for Faster Payments

In this post, discover renewal reminder email templates that can supercharge your revenue collection efforts. From personalized messages to limited-time offers, these templates are tailored to various scenarios and industries. Get ready to maximize your renewal rates and keep your business thriving.

Illustration for product update email template blog

10 Engaging Product Update Email Templates

Explore 10 engaging product update email templates in our latest blog post. Designed for various product update scenarios, these templates ensure your customers are well-informed and engaged.

Illustration of product review request email templates

9 Email Templates to Request Customers for Product Reviews

Product reviews are essential. They provide insight, build trust, and often influence purchasing decisions. But how do you encourage customers to take the time to write those reviews? It can be a challenge, to say the least.

That’s where these 9 email templates come in. These templates provide a seamless approach, suitable for various types of communication, from formal requests to more approachable invitations.

Engaging, yet to the point, these emails can be the catalyst for gathering the essential feedback that drives your business forward.

13 Cancel Subscription Email Templates to Reduce Churn

13 Subscription Cancelled Confirmation Email Templates

Even something as straightforward as a cancellation confirmation email can have a lasting impact on your relationship with a customer. It’s more than a mere transactional message; it’s a final touchpoint that can leave a lasting impression. We’re providing you with concrete examples and insights to make your cancellation confirmation emails not just effective, but memorable. Whether it’s a goodbye for now or farewell forever, make it count.

Customer service ticket

Customer Service Ticket 101: Understanding Types, Priority Levels, Categories and more

Think of customer service tickets as more than just digital sticky notes. They’re pathways to understanding, communicating, and connecting with your customers. Its types, priority levels, categories – these aren’t mere classifications but a language that translates needs into actions. They’re a system, a method to the madness of keeping customers happy and heard.

Customer onboarding email template

13 Employee Onboarding Email Templates for New Hires

Onboarding new hires is more than filling a position; it’s about integrating a new individual into your work environment. That initial connection sets the tone for the entire relationship. Emails might seem mundane, but they carry a significant impact.

In the blog post you’re about to delve into, we’ll explore 13 different email templates tailored for various stages of the onboarding process.

Illustration for cloud-based vs on-premise email ticketing system

Cloud-based vs On-premise Email Ticketing Software

When it comes to email ticketing systems, businesses are often caught between two key choices: cloud-based or on-premise solutions. Both options come with distinct advantages and caveats that directly impact customer service efficiency, accessibility, and the bottom line. This blog helps you evaluate both the short-term gains and long-term implications and guide you in making the most informed decision.

Live Chat Templates to Improve Response Time

63 Live Chat Templates for Customer Support

Live chat is quickly becoming an indispensable tool for businesses aiming to offer top-notch customer service in today’s digital landscape. However, striking the right balance between efficiency and a personal touch can be challenging. That’s where live chat templates come into play.

A helpdesk for your finance department

How to Set Up a Finance Helpdesk

From troubleshooting financial issues to offering guidance on complex transactions, finance helpdesks serve as a valuable resource for customers, employees, and stakeholders alike. We uncover the key features and benefits of a finance helpdesk, and discuss how it can streamline operations, improve efficiency, and enhance overall user experience.

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