Everything You Need to Know About Automations in Hiver
Ever wondered how to automate your customer service with Hiver? Here’s your complete guide to customer service automation with Hiver.
Ever wondered how to automate your customer service with Hiver? Here’s your complete guide to customer service automation with Hiver.
In the customer service industry, burnouts are unfortunately quite common. In this post, we tell you how you can prevent your team from burnouts.
In this post, we take a detailed look at what ails customer service in banking and finance and what we can do to overcome this.
Customer service disasters can do irreparable damage to your company’s reputation. Here are some examples to help you learn how to prevent them.
Information technology is the backbone of the twenty-first century. Here’s how IT companies can grow by providing better customer service.
In this blog post, we give you an in-depth analysis of the various components that make up a customer service performance review
In this blog post, we give you a comprehensive look at customer empowerment – what it is, why it is important, and how to empower your customers.
Buying customer service software can be a daunting task. Here’s our guide on the mistakes to avoid while purchasing customer service software
In this blog post we walk you through why it is necessary to write good internal notes for support and how you can do this.
In this post we take a deep dive into the world of B2B customer service and B2B customer service best practices.
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to use this feature.
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have features while evaluating a customer email management software.
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement. Products in the Leader
Discover 7 strategies to provide great customer support in the healthcare industry. Learn the importance of technology in CS and ways to implement it.
In this blog post, we give you a five-step checklist to improve higher education customer service.
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic
Gmail filters 101: Everything you’ve always wanted to know about creating and using Gmail filters to manage emails effectively.
I’ll begin with a confession — I love Gmail labels. If I haven’t made that clear enough, here’s what my personal Gmail inbox looks like:
2004: An email odyssey April 1, 2004 — If you had to pick one date to mark a watershed moment in the history of email,
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