Customer Email Management: Workflows, Tools and Trends
Learn the best ways to manage a customer service email queue through smart categorization and prioritization of emails.
Learn the best ways to manage a customer service email queue through smart categorization and prioritization of emails.
Discover 7 strategies to provide great customer support in the healthcare industry. Learn the importance of technology in CS and ways to implement it.
We caught up with Customer Experience coach and keynote speaker Tony Johnson to learn more about his journey, ideologies, and inspirations.
Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel that you care. Here are a few ways.
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
We met up with Customer Experience thought leader Nate Brown to learn about his CX journey, his CX ideologies, inspirations, and more.
We asked 17 Customer Experience leaders how COVID-19 has changed Customer Experience. Here’s what they had to say!
Happy employees are productive employees. It’s not a supposition—it’s a fact backed by a full-fledged study: the 700-person experiment. For the study, researchers chose employees
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