
How to Use Shared Drafts for Gmail
Explore Hiver’s Shared Drafts for Gmail: Transform team email collaboration with easy-to-use, integrated features for enhanced efficiency and teamwork.

Explore Hiver’s Shared Drafts for Gmail: Transform team email collaboration with easy-to-use, integrated features for enhanced efficiency and teamwork.

Link knowledge base articles to customer chats

Customer loyalty is hard to gain, but play your cards right, and you can succeed in creating a life-long relationship with them. Learn how.

These three KPIs aren’t common, but should be part of how you measure your customer support effectiveness.

In any SaaS business, the focus is not just on making a sale. It’s about ensuring on-going customer satisfaction and engagement for continued growth. To

It’s your customers who’re running the show, making you profits and paying the salaries of your employees. In return, they rightly expect you to care about their problems, work hard on creating products that make their lives easier, and staying alert in resolving any bottlenecks in their path to success.

When you get a customer on board, it is your responsibility to fulfil the commitments you made at the time of sales. If you don’t, your customers will soon start regretting their decision and might ultimately switch to your competitors. Research indicates that a customer is 4 times more likely to buy from a competitor if the problem is service related.
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