10 Factors To Consider While Choosing a GSuite Helpdesk
Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
Here are ways to deliver great support during tough situations, and keeping the business running without disruptions even with a remote team.
We’re back with a bang and super excited to release our all-new mobile app for both Android and iPhone users.
Find out what goes into writing effective, heartfelt customer apology emails with these best practices and free templates.
Happy employees are productive employees. It’s not a supposition—it’s a fact backed by a full-fledged study: the 700-person experiment. For the study, researchers chose employees
Email is an integral part of how companies do customer support. If you notice, most of them use an ID like info@ or support@ where
There are so many different ways to measure customer satisfaction — figuring out which one to send to your customers can become a nightmare. Well,
Hiver is the simplest Zendesk alternative. There’s hardly anything to learn. Setting up takes just minutes. Your team is going to love it.
Excellent customer service is what tops the list of every customer looking for a solution from a business. 90% of American consumers say that customer
Hiver is the best GrooveHQ alternative that lets you deliver stellar customer service right from Gmail
Google Business Profile, formerly known as Google My Business, is a free listing on Google. Learn how to set up and optimize it to boost your online visibility.
Your customer support team’s email etiquette has a profound impact on how customers perceive your brand. Think Zappos or Amazon and the first thing that
Learn everything about building a service recovery culture in your organization. Earn customers for life by going the extra mile to please irate customers.
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because
Personalization is a key differentiator in the business world. Here are 5 tips that you can use to deliver personalized customer service.
Reducing customer churn rate can dramatically accelerate your revenue growth. This guide contains nifty tactics to keep customers from leaving.
Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about the best methods for measuring customer satisfaction.
Collecting customer feedback is an important aspect of running a successful business. But oftentimes, customers don’t tell you the entire truth. They don’t always want
The article discusses the best ways to deal with angry customers and make them your advocates.
The article talks about the best ways to seek feedback from your users, and what to do with it.
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Get unlimited users on the Free plan ✦ No credit card needed
“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”
Project Manager
Fill out the form and we’ll get back to you.
Connect with our customer champion to explore how teams like you leverage Hiver to:
10,000+ teams globally use Hiver to deliver exceptional customer service
