Understanding Customer Service Roles and Responsibilities
Learn about the various roles and responsibilities in customer service. Also, get to know the skills needed to perform each role effectively.
Learn about the various roles and responsibilities in customer service. Also, get to know the skills needed to perform each role effectively.
Today, anticipating customer needs is imperative for companies looking to enhance their service quality. Learn how you can achieve the same.
Learn why customer self-service options are so important, and how you can implement them the right way.
Learn how to create a culture of empathy in your customer support team, and you’ll boost satisfaction, drive repeat sales, and build loyalty.
In this post, we delve into why customer retention is essential and what are the best strategies to help you hold on to your customers.
Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver’s own.
Here are 11 common customer service challenges and expert-endorsed tips and best practices to handle them.
Understand the importance of, the necessary skills, and the steps involved in customer support troubleshooting.
Here’s a detailed guide to help you understand customer engagement, and craft a successful customer engagement strategy for your brand.
Buying customer service software can be a daunting task. Here’s our guide on the mistakes to avoid while purchasing customer service software
Here are 12 things every business owner should keep in mind while scaling their customer service function.
Here are 10 essential things your company needs to do in order to truly delight customers and make them your loyal evangelists.
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
Here’s a detailed guide to acing a customer service job interview – includes skills to demonstrate and interview questions + tips.
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this guide to know more.
Here are 11 things that you must keep in mind while managing a remote customer service team.
In this blog post we walk you through why it is necessary to write good internal notes for support and how you can do this.
In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.
In this post we take a deep dive into the world of B2B customer service and B2B customer service best practices.
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look at what companies should be doing instead.
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