Help Desk vs Service Desk: What’s the Difference?
Read on to better understand the definition, similarities, and differences between a help desk, service desk, and IT service management.
Read on to better understand the definition, similarities, and differences between a help desk, service desk, and IT service management.
The Great Resignation caused a massive staff shortage in the economy. We explore its ramifications on customer experience in general.
Enable productive and meaningful conversations with your customers with customer success email templates for every usecase.
A good customer service team has the power to turn customers into allies. Read on to find out how to build and organize a great support team.
Customer support isn’t one dimensional – it has multiple touch points. Here are 7 tips to create a multichannel customer support strategy.
Learn about the 5 types of customer support software in the market to help you decide which software would work best for your business.
Learn how an escalation management process can help you deal with complex customer issues more effectively.
Learn how Hiver Chat can help businesses provide a delightful customer experience in real time.
Customer service and customer support play a key role in providing a great customer experiences. But what’s the difference between the two?
Customer support software is the fastest growing segment within CRM. Here are 9 benefits to consider before making an investment.
Here’s a roundup of the top customer service tools for Google Workspace users looking to invest in the right software for their support team.
Explore the 11 best IT help desk tools of 2025. Boost team collaboration and productivity with our top picks.
Following up with customers is important. In this article, we share some simple yet effective customer follow up tips and email templates.
Here are 6 customer service reports that will help you gauge and improve the quality of your customer service performance and delivery.
Learn about the importance of customer support tools and the most essential ones to include in your tech stack.
Here’s a roundup of the eight best customer service software that can help small businesses deliver excellent customer support.
Here’s a detailed guide to help you and your team effectively use Google Workspace tools to provide customer service.
We explore the rise of contact centers during and after the COVID-19 pandemic to understand why they may be the best solution for CS teams.
Discover 6 best practices for internal communication for your customer service teams and their top three benefits.
Is your customer service team prepared to handle organizational crises? Read on to find out tips to help your team manage crises effectively.
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