Hiver Updates: Add WhatsApp as a Customer Service Channel with Hiver
Customers love convenience, familiarity, and speed. Businesses that proactively offer these and engage with customers empathetically win their loyalty. And what better way to do
Customers love convenience, familiarity, and speed. Businesses that proactively offer these and engage with customers empathetically win their loyalty. And what better way to do
What is a help desk? Let’s take a detailed look at what a help desk can do, its benefits, and how companies can choose the right help desk.
Focus on building strong customer relations to ensure you’re meeting the needs of all your customers – past, present, and future.
In her insightful blog, Emily Katy – mental health activist and autism advocate – explains the term Neurodivergent as “A person who has a different
Tips, examples and best practices to help you devise the perfect social media customer service strategy.
Discover how you can empower your customer service team to deliver stellar support during this holiday season.
Learn how you can leverage videos to deliver excellent support and make the customer experience memorable!
We are back with another set of exciting product updates. For the past few months, we have been focused on building flows that help you
Great customer service is fast customer service. And that’s what live chat helps you achieve. But live chat support isn’t just a boon for support
Let’s explore how customer service videos can help you deliver exceptional customer service and also some tips to create your own.
We asked 8 customer service experts what great customer service means to them. Use their inputs to deliver memorable customer experiences.
Hiver surveyed over 1200 consumers in the US to understand changing customer needs, support pain points, and factors that drive loyalty.
Customer Service. Two simple – yet very important – words. It’s customer service that determines, to a large extent, the long-term growth of your business.
Here’s what customer support experts had to say about the speed, transparency, simplicity, and personalization of live chat widgets.
“Do you use a toothpaste that comes recommended by 8 out of 10 dentists?” That’s what men in white lab coats sporting dazzling smiles would
Customer churn rates have a direct effect on your business. Read on to find out ways to predict customer churn and prevent it.
There’s a common misconception that delivering great customer experiences is the responsibility of only support teams.
Discover 5 ways to switch from reactive customer support to proactive customer support and turn your customers into advocates for life.
Read on to find out how you can increase and sustain your customer support quality with WhatsApp Business chat support.
Discover how you can drive business growth by fostering truly emotional connections and building long-term customer relationships.
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