Three Reasons To Move Away From Your Helpdesk
Traditional helpdesks can complicate things for your support team. Here are 3 reasons why you need to stop using them.
Traditional helpdesks can complicate things for your support team. Here are 3 reasons why you need to stop using them.
Imagine if all your customers are happy and delighted. They do repeat purchases and help you scale revenue. They spread the word about your brand
In the immersive realm of the ‘experience economy’, businesses don’t just sell products or services – they craft unforgettable experiences that leave customers coming back
Let’s say a customer contacts your support team regarding a technical issue. The support rep handling the query loops in someone from the tech team.
Hiver’s latest study found that 77% of customers prefer email over other support channels to contact a business. Which is why it’s not surprising to
If you’re in customer support, you might be familiar with Kayako. It’s a customer service platform that helps businesses centralize various support channels, like email
Discover everything you need to know about the top Front alternatives for your customer support team
Gmail is amazing. Because it’s free and easy to use, it makes sense for teams in companies to use Gmail for collaboration. Unfortunately, it’s designed
As businesses strive to deliver top-notch customer service, there’s a growing need for a reliable tool that helps them achieve this. Luckily, there are several
Let’s face it, choosing the right helpdesk can be overwhelming. Especially when most tools under this category offer similar features. In this article, we’ll break
Are you tired of sifting through countless pricing pages trying to figure out which helpdesk tool fits your budget? In this article, we’ll break down
If you’ve researched customer support tools, you would’ve definitely heard of Zendesk. There are many businesses that use Zendesk to offer support via voice, live
Discover the 12 types of customers you may encounter in your business, and learn effective strategies on how to deal with them.
Start using Hiver today Gmelius is a collaboration platform that works inside Gmail. It offers a shared inbox tool that helps teams manage queries arriving
Customer experience (CX) has been one of the top priorities for businesses for a while now. Businesses are always on the lookout for ways to
Help Scout is a multi-channel customer service platform that caters to businesses of all sizes. Originally a shared inbox tool (think email customer support tool),
Let’s say you’ve been tasked with finding the right helpdesk solution for your business. Two choices that keep popping up are Freshdesk and Zendesk. Questions
Looking for the best knowledge base software? Check out our top 10 picks to to enable customers to self-serve and reduce ticket volume.
Looking for the best live chat app to improve customer service? Here are the top 10 best live chat tools help you offer seamless customer experiences.
Resource centers are one of the best ways to provide customers access to the information and resources they need to succeed.
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