All, Customer Service

Why Contact Centers Are Getting Popular in Customer Support

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Resources you’ll love:

Difference between call centers and contact centers by Twilio
NoJitter’s article on how contact centers turn employees into agents
Lifesize’s post on Contact Center Best Practices
Contact Center Trends for 2022
Gartner’s post on customer loneliness as a contact center call driver

Pages: 12

Author

Meenakshi Nautiyal aka Meenz is a Growth Marketer for Nextiva. She’s passionate about everything SaaS, Startups, and SEO. She has a successful track record of 10+ years scaling organic traffic and inbound leads for various startups. Bibliophile and coffee-lover who dives into art therapy during her free time.