6 Ways AI Can Boost Help Desk Productivity (+ 7 Best AI Help Desk Software in 2025)
Learn about the different ways AI can boost help desk productivity. Discover the 7 best AI-powered help desk software available in 2025.
Learn about the different ways AI can boost help desk productivity. Discover the 7 best AI-powered help desk software available in 2025.
In the fast-paced world of entertainment, effective communication is paramount. Whether you’re managing a production, coordinating events, or handling talent relations, staying on top of
Most SaaS companies operate on a subscription model. While this promises recurring revenue every month, there’s a flip side to it: unhappy customers have the
SaaS knowledge base software is a tool used to create an online library of resources for internal and external use. Here are the 10 best software available in 2025.
Emails today are the backbone of all business and professional communication. It’s ingrained deeply in our daily lives. Looking for a job? Email the recruiter.
In the digital age, email remains a cornerstone of effective communication and marketing strategies, connecting businesses with their audiences in impactful ways. However, as our
In the world of customer service, the minutes it takes to resolve an issue can be the difference between a satisfied customer and one who
Here’s the thing—the customer journey doesn’t end at a successful sale. For companies aiming not just to acquire but to retain and grow customers, the
The Net Promoter Score (NPS) stands out as a critical metric, guiding businesses toward a better understanding of customer satisfaction and loyalty. NPS operates as
Dealing with customers who express anger or frustration is a common aspect of customer service. However, when this frustration escalates into abusive behavior, it necessitates
A help desk workflow is a step-by-step plan that details the various processes involved in resolving customer queries. Let’s look at 5 help desk workflows your team needs.
A customer experience software is a tool designed to help businesses track and improve customer interactions. Here are the 7 best CX software in 2025.
Shared mailboxes are a great way for teams to collaborate. Learn about the 7 best practices you can implement to get the most out of shared mailboxes.
Customer experience metrics represent a way to quantify the quality of customer interactions. Here are the 10 such metrics your business should be tracking.
An internal knowledge base is a digital library of company information for your employees. Learn how to set up one and the top tools that can help you with it.
Getting feedback is crucial in becoming a customer-centric company. Here are 9 email templates that’ll help you collect feedback effectively.
A knowledge base is important for organising & managing business information. Here are the 10 best Knowledge Base article templates you’ll need.
Help desk metrics help you measure the effectiveness of your customer support team. Here are 15 must-track metrics for 2025.
When I reach out to a support team for help, what I value most is speed and efficiency. I’ve reached out because I’m having trouble
First response time is the amount of time taken by a company’s agents to respond to the customer for the very first time. Here are 6 tips on reducing your FRT to deliver faster support.
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