Internal KB or External KB – What to Choose and How to Choose?
When it comes to managing information within your organization, the choice between an internal knowledge base (KB) and an external knowledge base can significantly impact
When it comes to managing information within your organization, the choice between an internal knowledge base (KB) and an external knowledge base can significantly impact
Do you want to master email management at an enterprise company? Here are 6 proven strategies that can help you.
Proper goal setting in customer support teams is very crucial. It’s more than just about hitting targets; it’s about shaping how teams interact with customers
Have you ever hit ‘send’ on an email only to experience a sinking feeling a few seconds later because you spotted a glaring mistake in
Discover the advantages, practical applications, and top mobile help desk apps for streamlined customer support on the go.
An email management system is software that helps individuals and organizations handle email communication clutter-free. These systems offer different features—assignments, templates, automations, and labels—that help
Google Spreadsheets are vital for organizing, analyzing, and visualizing data. But once you start working on them, it can get incredibly time-consuming. Have you ever
Learn the difference between chatbot and live chat in customer service. Explore the use cases of both and find out which one is best suited for your business.
An AI chatbot is a software that can simulate conversations with human users. Learn about the 11 best AI chatbots available in 2025, their key features, and uses.
Explore essential chatbot features that enhance user interaction. Top chatbot features include NLP, integration capabilities, and analytics amongst others.
“Hello! How can I assist you today?” “Hi! I need help tracking my pizza delivery.” “Sure! Can you provide your 12-digit order number, blood type,
Customer service is at the frontline of what you do. The way your support staff interact and assist customers goes a long way in shaping
Service Level Agreements (SLAs) outline the expected support standards for a business’s help desk. They detail what customers should expect in terms of response time
In today’s world, a seamless and efficient customer support experience is table stakes. While interacting with any business, customers expect to have a way to
Help Desk Services are tools that help you resolve queries your customers might have. Here are 6 success stories of brands that use such a service.
Learn about the different ways AI can boost help desk productivity. Discover the 7 best AI-powered help desk software available in 2025.
Switching help desks doesn’t have to be complicated. We discuss nine things you must remember while moving from one help desk to another.
Learning how to set up a help desk can be quite daunting. Think about it. You need to select the right software, onboard users, create
Discover how chatbots enhance customer service and how they work. Learn how to build a chatbot for your business.
Managing customer interactions can sometimes feel like navigating a maze. AI is quickly turning into a go-to partner for businesses keen on enhancing how they
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