A Guide to Implementing a Ticket Tracking Software for Your Business
When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s extremely time-consuming to be checking every customer
When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s extremely time-consuming to be checking every customer
Discover the top automated ticketing systems to enhance your customer support efficiency and team productivity.
When it comes to email ticketing systems, businesses are often caught between two key choices: cloud-based or on-premise solutions. Both options come with distinct advantages and caveats that directly impact customer service efficiency, accessibility, and the bottom line. This blog helps you evaluate both the short-term gains and long-term implications and guide you in making the most informed decision.
In the world of customer service, setting clear expectations is key to maintaining customer satisfaction and loyalty. But how can you effectively set these expectations
It’s 2025, and we can’t imagine a world without WhatsApp. Right? With 2.78 billion users (a number that’s still growing rapidly), it’s just not another
Welcome email templates for new customers are a great way to set a good first impression, introduce them to your product or service, and nurture
Ever wondered how effective your business could be by merging all email communication with your customer relationship management (CRM) system? Imagine having the power to
In most workplaces, email is preferred for external communication, while a messaging app like Slack is used for internal communication. However, there are times when
The voice of your customer is a valuable asset. By leveraging these CSAT survey templates, you’ll be empowered with the insights needed to elevate your support game, enhance customer loyalty, and drive business success.
Ever wondered how people collaborated and shared ideas on the internet before the rise of social media platforms? Well, much before Twitter threads, Instagram stories,
Live chat is quickly becoming an indispensable tool for businesses aiming to offer top-notch customer service in today’s digital landscape. However, striking the right balance between efficiency and a personal touch can be challenging. That’s where live chat templates come into play.
Modern work environments rely heavily on project management tools and email services for seamless communication and collaboration. What if these two platforms could work together?
Life is always easier when you have processes in place. Consider something like a morning routine: waking up at 5am, hitting the gym by 6am,
Studies indicate that almost 80% of sales leads require at least 5 follow ups after the initial sales meeting. But nearly 44% of salespeople give up after just 1 follow up. On the other hand, there are sales reps who bombard their prospects with follow up emails and calls.
Most of them never manage to seal the deal.
Announcement from Hiver about Google Chrome’s latest update – Chrome 115.
Explore our 10 step guide to seamlessly implementing an accounts receivable helpdesk for your business.
Searching through numerous email threads to locate the specific conversation you need can be exhausting and time-consuming. Efficient teams should have a faster, more effective
The effectiveness of your customer service is the difference between customers flocking to your brand or fleeing toward the competition. But in the age of
We constantly strive to add value for our customers and expand what they can achieve on Hiver. The previous quarter was focused on three major
Customer support can make money for your business. I heard this on a podcast, and I couldn’t agree more. Regrettably, not all companies share this
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