One Mistake That’s Costing Your Business Time and Money
Imagine if all your customers are happy and delighted. They do repeat purchases and help you scale revenue. They spread the word about your brand
Imagine if all your customers are happy and delighted. They do repeat purchases and help you scale revenue. They spread the word about your brand
In the immersive realm of the ‘experience economy’, businesses don’t just sell products or services – they craft unforgettable experiences that leave customers coming back
Remember the days when grandparents were rummaging through folders and trunks to find important documents? Their desk would be strewn with all sorts of important
Let’s say a customer contacts your support team regarding a technical issue. The support rep handling the query loops in someone from the tech team.
Hiver’s latest study found that 77% of customers prefer email over other support channels to contact a business. Which is why it’s not surprising to
If you’re in customer support, you might be familiar with Kayako. It’s a customer service platform that helps businesses centralize various support channels, like email
Discover everything you need to know about the top Front alternatives for your customer support team
Gmail is amazing. Because it’s free and easy to use, it makes sense for teams in companies to use Gmail for collaboration. Unfortunately, it’s designed
Is Front leaving a dent in your support budget? Explore our Hiver vs Front pricing comparison guide & choose the one that offers more features at the best pricing.
As businesses strive to deliver top-notch customer service, there’s a growing need for a reliable tool that helps them achieve this. Luckily, there are several
Let’s face it, choosing the right helpdesk can be overwhelming. Especially when most tools under this category offer similar features. In this article, we’ll break
Are you tired of sifting through countless pricing pages trying to figure out which helpdesk tool fits your budget? In this article, we’ll break down
2023 began with a big bang at Hiver– we became a multichannel product. Businesses using Google Workspace can now answer queries via Email, Chat, Voice,
If you’ve researched customer support tools, you would’ve definitely heard of Zendesk. There are many businesses that use Zendesk to offer support via voice, live
DragApp is a productivity software designed to simplify email and task management for teams that use Gmail. It does this by transforming your Gmail into
Discover the 12 types of customers you may encounter in your business, and learn effective strategies on how to deal with them.
Start using Hiver today Gmelius is a collaboration platform that works inside Gmail. It offers a shared inbox tool that helps teams manage queries arriving
In customer service, clear communication solves problems quickly. Unclear emails means extra time spent, unhappy customers, and a demotivated support team.
Customer experience (CX) has been one of the top priorities for businesses for a while now. Businesses are always on the lookout for ways to
Help Scout is a multi-channel customer service platform that caters to businesses of all sizes. Originally a shared inbox tool (think email customer support tool),
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