Live Chat Best Practices: The Ultimate List of Dos and Don’ts
Great customer service is fast customer service. And that’s what live chat helps you achieve. But live chat support isn’t just a boon for support
Great customer service is fast customer service. And that’s what live chat helps you achieve. But live chat support isn’t just a boon for support
Let’s explore how customer service videos can help you deliver exceptional customer service and also some tips to create your own.
In this article, we’ll take a look at the strategies you can implement to improve your customer experience through social media.
Read on to learn more about what the Voice of Customer (VoC) is and how you can capture and understand it to make better strategic decisions.
We asked 8 customer service experts what great customer service means to them. Use their inputs to deliver memorable customer experiences.
Hiver surveyed over 1200 consumers in the US to understand changing customer needs, support pain points, and factors that drive loyalty.
Customer Service. Two simple – yet very important – words. It’s customer service that determines, to a large extent, the long-term growth of your business.
Here’s what customer support experts had to say about the speed, transparency, simplicity, and personalization of live chat widgets.
“Do you use a toothpaste that comes recommended by 8 out of 10 dentists?” That’s what men in white lab coats sporting dazzling smiles would
Customer churn rates have a direct effect on your business. Read on to find out ways to predict customer churn and prevent it.
There’s a common misconception that delivering great customer experiences is the responsibility of only support teams.
In this article, we share 7 ways how you can elevate your customer experience marketing by using customers as your biggest asset.
Create unforgettable experiences for your customers in 2023 by prioritizing our top five tips to achieve an amazing customer experience.
Learn how Hiver’s Knowledge Base can help you help your customers and reduce your team’s workload. Let’s face it – Nobody likes to wait. Especially
Remember Tay? If you were actively tweeting in 2016, you would have probably heard about Microsoft’s experimental chatbot – Tay, a moniker short for Thinking About You,
We take a look at 5 successful brands that paid heed to customer feedback and more importantly, acted on it.
We get down to the basics of how applying the principles of customer psychology can improve the quality of customer interactions.
Discover 5 ways to switch from reactive customer support to proactive customer support and turn your customers into advocates for life.
Read on to find out how you can increase and sustain your customer support quality with WhatsApp Business chat support.
Hiver, the world’s first customer service platform built for Google Workspace, has been recognized on Inc. 5000’s annual list of the fastest-growing privately held companies
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