We’ve raised $22m in Series B; Here’s what the future looks like.
Some exciting news: Hiver has raised $22m in Series B. We can’t wait to scale new heights and shape the future of customer support.
Some exciting news: Hiver has raised $22m in Series B. We can’t wait to scale new heights and shape the future of customer support.
Explore the 11 best IT help desk tools of 2025. Boost team collaboration and productivity with our top picks.
Following up with customers is important. In this article, we share some simple yet effective customer follow up tips and email templates.
We’re back with another set of updates for this quarter. Learn about all the significant improvements on the Hiver mobile app and much more!
Here are 6 customer service reports that will help you gauge and improve the quality of your customer service performance and delivery.
Learn about the importance of customer support tools and the most essential ones to include in your tech stack.
Here’s a roundup of the eight best customer service software that can help small businesses deliver excellent customer support.
Here’s a detailed guide to help you and your team effectively use Google Workspace tools to provide customer service.
2021 at Hiver has been significant. A year synonymous with growth – on multiple fronts. Here’s a roundup of our best moments from this year!
Need help deciding which suite is right for your small business? Here’s an exhaustive guide to help you resolve your Office 365 vs Google Workspace dilemma.
We explore the rise of contact centers during and after the COVID-19 pandemic to understand why they may be the best solution for CS teams.
Discover how personalized emails can enhance CX, and examples of how you can use Gmail templates to level up your customer communication.
In this post, we will first take a look at what an email ticketing system is and then go into the top nine email ticketing systems in 2023.
The third quarter of 2021 has been an eventful spectrum of releases for our product – Auto-assign to Responder, AWS S3 Connectors and more!
Discover how AI development can help businesses add more humanity to customer experience and improve customer service to a whole new level.
Learn how aligning EX with CX will accelerate business growth, improve customer experience and achieve greater business outcomes.
Discover 6 best practices for internal communication for your customer service teams and their top three benefits.
Is your customer service team prepared to handle organizational crises? Read on to find out tips to help your team manage crises effectively.
https://hiverhq.com/customer-service-benchmark-report-2021
Discover why customer service and marketing need to be in sync in order to drive sales and long-term business growth.
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