Product-Centric, Customer-Centric, Relationship-Centric. What Should Brands Focus On in 2025?
Discover how you can drive business growth by fostering truly emotional connections and building long-term customer relationships.
Discover how you can drive business growth by fostering truly emotional connections and building long-term customer relationships.
Discover the types of customer pain points and learn practical tips on how your business can overcome them.
The Great Resignation caused a massive staff shortage in the economy. We explore its ramifications on customer experience in general.
Enable productive and meaningful conversations with your customers with customer success email templates for every usecase.
It has been an action-packed season at Hiver. Discover what we’ve been upto!
Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.
A good customer service team has the power to turn customers into allies. Read on to find out how to build and organize a great support team.
Context is key to providing personalized support. Read on to know how you can craft the perfect response with Hiver Contacts.
Customer communication norms are constantly changing. So, we’ve put together a few examples and best practices to help improve your messaging.
The best way to create content for your user base is by letting them make it for you. Do that, and your engagement will skyrocket.
A great customer experience is key to driving the most out of any business. Here are 10 ways to help you design a solid CX strategy.
Customer support isn’t one dimensional – it has multiple touch points. Here are 7 tips to create a multichannel customer support strategy.
We create biases that impact our judgment in making decisions. Let’s take a closer look at how they come into play in customer experience.
Transform your customer and employee experience with Harvey – the AI bot.
Learn about the 5 types of customer support software in the market to help you decide which software would work best for your business.
Learn how an escalation management process can help you deal with complex customer issues more effectively.
Learn how Hiver Chat can help businesses provide a delightful customer experience in real time.
Customer service and customer support play a key role in providing a great customer experiences. But what’s the difference between the two?
Customer support software is the fastest growing segment within CRM. Here are 9 benefits to consider before making an investment.
Here’s a roundup of the top customer service tools for Google Workspace users looking to invest in the right software for their support team.
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