Customer Empowerment – What is it, Why is it Important, and How to Achieve it
In this blog post, we give you a comprehensive look at customer empowerment – what it is, why it is important, and how to empower your customers.
In this blog post, we give you a comprehensive look at customer empowerment – what it is, why it is important, and how to empower your customers.
When choosing what to build next, a great source of inspiration is the voice of our customers. The conversations we have with our customers go
Learn about the various roles and responsibilities in customer service. Also, get to know the skills needed to perform each role effectively.
Today, anticipating customer needs is imperative for companies looking to enhance their service quality. Learn how you can achieve the same.
Learn why customer self-service options are so important, and how you can implement them the right way.
Learn how to create a culture of empathy in your customer support team, and you’ll boost satisfaction, drive repeat sales, and build loyalty.
In this post, we delve into why customer retention is essential and what are the best strategies to help you hold on to your customers.
Learn what the typical day in the life of a customer support representative looks like, and meet one of Hiver’s own.
Here are 11 common customer service challenges and expert-endorsed tips and best practices to handle them.
Understand the importance of, the necessary skills, and the steps involved in customer support troubleshooting.
Here’s a detailed guide to help you understand customer engagement, and craft a successful customer engagement strategy for your brand.
Customer journey mapping is a visual representation of your customers’ interaction. Learn the steps involved to create it, along with 5 free templates.
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
Buying customer service software can be a daunting task. Here’s our guide on the mistakes to avoid while purchasing customer service software
What are the Customer Experience trends that will define 2021? We asked various Customer Experience leaders for their thoughts on this.
Here are 12 things every business owner should keep in mind while scaling their customer service function.
Here are 10 essential things your company needs to do in order to truly delight customers and make them your loyal evangelists.
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
Here’s a detailed guide to acing a customer service job interview – includes skills to demonstrate and interview questions + tips.
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this guide to know more.
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