Customer Service in Logistics: How to Improve it Using Tech
Great customer service serves as a powerful differentiator, with retailers and suppliers likely to opt for providers going the extra mile to satisfy end consumers’ demands.
Great customer service serves as a powerful differentiator, with retailers and suppliers likely to opt for providers going the extra mile to satisfy end consumers’ demands.
Explore great customer service examples. Learn from the best and boost your brand’s service standards.
We caught up with Customer Experience coach and keynote speaker Tony Johnson to learn more about his journey, ideologies, and inspirations.
The most effective way to train customer service teams – fun and powerful games that make hard-to-grasp concepts a breeze.
Setting actionable customer service goals can be a game-changer. These goals guide your customer support agents who’d, otherwise, end up throwing darts in the dark.
Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel that you care. Here are a few ways.
Ever had a support experience so seamless, it felt like the agent already knew exactly what you needed? No repeating yourself. No digging up ticket
Our CEO and Co-founder, Niraj Ranjan, explains why and how Hiver’s new positioning – as a customer service solution – came about.
We come bearing gifts for the busy bee! We’ve introduced features and enhancements to help you think, work, and collaborate faster.
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
Here’s a detailed 12-step guide to help you choose the best customer service software for your business.
Explore 17 vital customer service skills and learn how to enhance them. Boost your team’s efficiency with our expert tips.
We met up with Customer Experience thought leader Nate Brown to learn about his CX journey, his CX ideologies, inspirations, and more.
Is the help desk easy to learn and use? Is it secure? Is it scalable? Is the reporting powerful? And more.
We asked 17 Customer Experience leaders how COVID-19 has changed Customer Experience. Here’s what they had to say!
Apart from being hard workers, bees are known for their excellent team work. So, what can team leaders learn from bees about building great teams?
We know this whole COVID-19 situation is redefining how we work. Lockdown might have put your teams’ collaboration skills to test, but we’ve got your back!
As a young SaaS company based out of India, our response to COVID-19 in the last month changed from wait-and-watch to overnight transition to WFH
COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic
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