11 Tips for Managing a Remote Customer Service Team
Here are 11 things that you must keep in mind while managing a remote customer service team.
Here are 11 things that you must keep in mind while managing a remote customer service team.
In this blog post we walk you through why it is necessary to write good internal notes for support and how you can do this.
In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.
In this post we take a deep dive into the world of B2B customer service and B2B customer service best practices.
2020 has been an unforgettable ride. Amidst all the highs and lows, we had some fairly big moments. We decided to take a look at them.
From enhanced automations to our all-new mobile app, here’s everything we did at Hiver to enable you to serve your customers better in 2020!
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look at what companies should be doing instead.
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
How can your support team stay on top of customer queries and resolve them faster? Here are 9 actionable tips to reduce email resolution time.
When setting standards for customer support, it is important to understand what your customers expect from you.
Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par experience in 2020
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn how to use this feature.
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so important in 2020
Hey Hiver towners! We’re back with yet another set of product updates – a bunch of features that will help you cut the noise, as
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have features while evaluating a customer email management software.
Peer-to-peer business software review platform G2 named Hiver as a Leader in the Shared Inbox category in their Fall 2020 announcement. Products in the Leader
In an ideal world, customers would have no complaints. But, the world is far from ideal. We give you 10 effective tips on how to handle customer complaints.
Are you well acquainted with customer psychology? If someone gives you an impromptu business quiz about what makes customers tick, would you pass it with
Discover 7 strategies to provide great customer support in the healthcare industry. Learn the importance of technology in CS and ways to implement it.
In this blog post, we give you a five-step checklist to improve higher education customer service.
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