Email Etiquette Essentials for Customer Support Teams
Your customer support team’s email etiquette has a profound impact on how customers perceive your brand. Think Zappos or Amazon and the first thing that
Your customer support team’s email etiquette has a profound impact on how customers perceive your brand. Think Zappos or Amazon and the first thing that
Email etiquette is almost like a rare commodity. Sloppy emails are more common than we’d like. They’re everywhere. I know professionals with exemplary skills and
Be honest, do you regularly spend time trying to locate emails in your Gmail inbox? Don’t worry, we have all been there. Inbox management skill
Delegation is much trickier than you think. Do you often find your employees not being able to do something as well as you? You thought you
Learn everything about building a service recovery culture in your organization. Earn customers for life by going the extra mile to please irate customers.
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because
Feeling overwhelmed by the flood of emails in your work inbox? Finding it difficult to get visibility into the status of these emails and collaborate
Reducing customer churn rate can dramatically accelerate your revenue growth. This guide contains nifty tactics to keep customers from leaving.
Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about the best methods for measuring customer satisfaction.
Google Sheets is an incredible tool that I rely on daily. Its clean and straightforward interface makes it easy to use, and its seamless integration
We have just released a very important update which affects all our users who are using the Shared Mailbox feature. After this update, Hiver automatically
Collecting customer feedback is an important aspect of running a successful business. But oftentimes, customers don’t tell you the entire truth. They don’t always want
The elementary of Google Docs The advanced functions of Google Docs Data security in Google Docs Google Docs is one of the most beloved word
The definitive list of dos and don’ts on Slack.
The article discusses the best ways to deal with angry customers and make them your advocates.
Email Notes is an excellent alternative to having email conversions without the hassle of actually sending emails and overloading everyone’s inboxes.
Explore Hiver’s Shared Drafts for Gmail: Transform team email collaboration with easy-to-use, integrated features for enhanced efficiency and teamwork.
Both free and paid Google apps come with dozens of tips and shortcuts that can be used for further customization and UX improvements. In this article, we are going to list the ten most useful Google apps tips.
The article talks about writing mistakes that can make your emails ineffective and wreak havoc on your projects.
Here’s introducing Hiver’s brand new iOS app, an email permalinks feature, shared mailbox automation, improved analytics and more!
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