What is Customer Obsession And Why Your Business Needs It?
Does customer obsession mean thinking about your customers 24/7? No! It’s basically a mindset where you place the customer at the front and center of
Does customer obsession mean thinking about your customers 24/7? No! It’s basically a mindset where you place the customer at the front and center of
Do managers of remote customer support teams do anything differently to maintain team morale? Well, it’s one thing when you have to manage a support
Learn how to effectively scale AI in customer service to enhance efficiency and drive business growth. Discover practical strategies and real-world examples.
Imagine receiving a cancellation notification via email for a long-awaited order, with a subject line that states: “Do not reply to this message”. The frustration
Not using a ticket management system in 2025 is like a distant dream for customer support teams. Without a ticketing system, your helpdesk will not
Think of any tool or platform you recently gave up on. Was it difficult to complete the checkout process? Were there too many steps to
It’s just 1 AM, and you’re already handling your 50th customer of the day. Daniel reaches out to you, frustrated and anxious, looking for a
A recent study by Microsoft revealed that 90% of customers now expect an immediate response when contacting a company. The days of waiting on hold
Imagine having a friendly assistant available 24/7, always ready to help with your questions, offer advice, or even just chat. That’s exactly what a chatbot
Have you ever left a brand’s physical store or ended a service call feeling genuinely happy by how you were treated? What makes those interactions
Think about your last interaction with a customer—did you know what that person wanted, or were you just guessing? Sure, you might have had a
Learn how to create effective customer service surveys with 30+ questions. Also know the best practices for creating effective customer service surveys.
Enterprise customer service differs from small business support. Explore best practices, challenges, and future trends in enterprise customer service.
When you think of tracking client issues and managing projects, Jira is one of the first tools that come to mind. Jira has been around
A customer service automation software is a tool that helps businesses manage customer queries more efficiently. Here are the 9 best options in the market in 2025.
Invoicing is a crucial aspect of any business operation, and it is currently undergoing significant changes. With a move toward digitization and automation, the process
Ineffective communication within finance teams can lead to significant issues, impacting productivity and hindering organizational success. Let’s understand this with a quick example: An email
It feels like the phrase – “the customer is always right” has been around forever. It sounds like the kind of advice your grandfather would
An omnichannel customer experience connects all customer touchpoints seamlessly. Discover the benefits, examples, and tips to build such a unified strategy.
What is it that makes you walk into your favourite cafe time and again? Is it because the barista recognizes you and is already working
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