Zendesk vs Freshdesk vs Zoho Desk: Which one to pick?
Picture this: It’s a busy Monday morning, and you log in to your work email only to find it overflowing with customer queries. It’s impossible
Picture this: It’s a busy Monday morning, and you log in to your work email only to find it overflowing with customer queries. It’s impossible
See how Hiver fares against popular customer support tools like Front and Zendesk against different aspects.
Traditional helpdesks can complicate things for your support team. Here are 3 reasons why you need to stop using them.
In the immersive realm of the ‘experience economy’, businesses don’t just sell products or services – they craft unforgettable experiences that leave customers coming back
Let’s say a customer contacts your support team regarding a technical issue. The support rep handling the query loops in someone from the tech team.
Hiver’s latest study found that 77% of customers prefer email over other support channels to contact a business. Which is why it’s not surprising to
If you’re in customer support, you might be familiar with Kayako. It’s a customer service platform that helps businesses centralize various support channels, like email
Discover everything you need to know about the top Front alternatives for your customer support team
Gmail is amazing. Because it’s free and easy to use, it makes sense for teams in companies to use Gmail for collaboration. Unfortunately, it’s designed
As businesses strive to deliver top-notch customer service, there’s a growing need for a reliable tool that helps them achieve this. Luckily, there are several
Are you tired of sifting through countless pricing pages trying to figure out which helpdesk tool fits your budget? In this article, we’ll break down
Discover the 12 types of customers you may encounter in your business, and learn effective strategies on how to deal with them.
Customer experience (CX) has been one of the top priorities for businesses for a while now. Businesses are always on the lookout for ways to
Looking for the best knowledge base software? Check out our top 10 picks to to enable customers to self-serve and reduce ticket volume.
This blog explores the importance of a unique value proposition (UVP) and provides insights into crafting one effectively. It covers methods such as the ‘jobs to be done’ theory, the value proposition canvas, and Simon Sinek’s Golden Circle model. The article includes real-world examples of successful UVPs from companies like Webflow, Tortuga, Stitch Fix, Evernote, and Duolingo. Additionally, the blog highlights Hiver’s own value proposition, emphasizing its mission to streamline business communication within Gmail.
Looking for the best live chat app to improve customer service? Here are the top 10 best live chat tools help you offer seamless customer experiences.
Resource centers are one of the best ways to provide customers access to the information and resources they need to succeed.
Here are 10 effective strategies for driving customer happiness and reducing customer effort in support interactions.
Focus on building strong customer relations to ensure you’re meeting the needs of all your customers – past, present, and future.
Discover how you can empower your customer service team to deliver stellar support during this holiday season.
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