Everything You Need to Know About Help Desk Time Tracking
Discover how help desk time tracking can enhance customer support operations with best practices, tools, and strategies to boost productivity and satisfaction.
Discover how help desk time tracking can enhance customer support operations with best practices, tools, and strategies to boost productivity and satisfaction.
Are you looking to provide great yet consistent customer service? Here are 10 customer service principles you need to adopt.
Customer service technology is going through a significant change. Here are 9 customer service technology trends you need to look out for.
Create and manage Outlook distribution lists easily with this step-by-step guide. Learn how to set up, edit, and use contact groups to streamline your email communication across desktop and web versions.
Discover 5 effective tactics to enhance your email sender reputation and increase deliverability in 2025. Learn how to clean your list, authenticate your domain, and more.
Discover how chatbots in banking streamline services, boost customer satisfaction, and improve efficiency. Learn key steps for successful implementation.
Discover how to implement effective customer service quality assurance strategies. Learn from expert insights, real-world examples, and innovative techniques to elevate your customer support.
Henry is overwhelmed and unsure about where to begin when he tries to navigate the complexities of university admissions. But then he connects with Natalie,
You’re in the thick of it, and client requests are pouring in from every direction. Each one is important, but with so many incoming requests,
How do some businesses seem to handle customer interactions effortlessly while focusing on their core activities? The answer often lies in Business Process Outsourcing (BPO)
You might have noticed many e-commerce companies subtly bragging about their ‘365-day return policy’, ‘home try-on program,’ ‘7-day free trial (no credit card needed)’ option,
Remember the recent CrowdStrike outage that took down 8.5 million Windows machines? Well, it is a humble reminder of the importance of having proper IT
Let’s say you ordered a product for a special occasion. It turns out to be defective. The next thing you do is call the customer
Does customer obsession mean thinking about your customers 24/7? No! It’s basically a mindset where you place the customer at the front and center of
Do managers of remote customer support teams do anything differently to maintain team morale? Well, it’s one thing when you have to manage a support
Learn how to effectively scale AI in customer service to enhance efficiency and drive business growth. Discover practical strategies and real-world examples.
Think of any tool or platform you recently gave up on. Was it difficult to complete the checkout process? Were there too many steps to
It’s just 1 AM, and you’re already handling your 50th customer of the day. Daniel reaches out to you, frustrated and anxious, looking for a
A recent study by Microsoft revealed that 90% of customers now expect an immediate response when contacting a company. The days of waiting on hold
Imagine having a friendly assistant available 24/7, always ready to help with your questions, offer advice, or even just chat. That’s exactly what a chatbot
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Get unlimited users on the Free plan ✦ No credit card needed
“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”
Project Manager
Fill out the form and we’ll get back to you.
Connect with our customer champion to explore how teams like you leverage Hiver to:
10,000+ teams globally use Hiver to deliver exceptional customer service
