Email Threads and 7 Best Practices to Manage Them
Email threads can be both a blessing and a boon. Emails keep conversations in one place, making it easy to track the progress of a
Email threads can be both a blessing and a boon. Emails keep conversations in one place, making it easy to track the progress of a
A customer portal is an online platform for customers to access support, track the status of their requests, and self serve.
Discover the top 10 service desk software for 2025, featuring tools to streamline IT support, automate workflows, and enhance user satisfaction.
A customer-oriented company is one that places the customer at the heart of everything it does. Learn how to do it with these proven strategies and examples.
If you consider how sales teams typically work, it involves convincing a prospect to buy a certain product or service. But not all prospects know
Hiver helps teams collaborate and deliver quality support to customers, vendors, and employees from the comfort of their inbox. To continue to help businesses transform
Outlook offers features like shared mailbox, rules, and templates to manage customer queries. Learn how to turn Outlook into a help desk.
When you hear “great customer service,” what’s the first thing that comes to your mind? For me, it’s the personification (or not) of great customer
Discover the benefits of call deflection, a strategy that improves customer support efficiency by redirecting routine queries to self-service options, enhancing productivity and satisfaction.
I can’t emphasize enough how crucial customer loyalty and advocacy are for any business. Loyal customers are not just repeat buyers; they can literally drive
Learn how customer cohort analysis reveals behavior patterns, improves retention, and informs data-driven strategies for enhanced business growth.
Conversational speed isn’t just about talking fast—it’s about how swiftly and effectively customer service can respond to queries and positively impact customer experience. When customers
10 effective email templates to communicate delays in response. Ensure clear, empathetic communication during busy periods.
Having a great product or service will only take you so far. What’s more important is knowing how to interact with your customers. Whether you’re
Frustrated by customer asking refunds? Make them happy! Learn how to navigate refund conversations & craft winning responses. Free templates included!
Here’s a detailed post on popular customer service channels and how you can optimze them to create remarkable customer experiences
When customers start using your product or service, you can expect them to have questions or run into issues. In fact, service issues make up
Imagine you get a call from a customer requesting a custom-made pink laptop with built-in karaoke speakers or asking if you can deliver their order
Email signatures are an important part of professional communication. They are more than just a way to sign off your emails; they reflect your professionalism,
When I started writing this blog, my first question was: Why do people need to learn how to search on Gmail? Isn’t that obvious? Turn
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