Shared Inbox Archives - Page 9 of 11

Illustration of product review request email templates

9 Email Templates to Request Customers for Product Reviews

Product reviews are essential. They provide insight, build trust, and often influence purchasing decisions. But how do you encourage customers to take the time to write those reviews? It can be a challenge, to say the least.

That’s where these 9 email templates come in. These templates provide a seamless approach, suitable for various types of communication, from formal requests to more approachable invitations.

Engaging, yet to the point, these emails can be the catalyst for gathering the essential feedback that drives your business forward.

Ticketing Software – Everything You Need to Know (features, benefits, and top alternatives)

Imagine a scenario where your business could streamline and act on every customer query in a timely manner. It’s not wishful thinking. That’s what ticketing

Troubleshooting Common Google Group Issues

Troubleshooting Common Google Groups Issues

Google Groups is widely used by many businesses for team collaboration. And it has its benefits. It’s free, it’s part of the Google Workspace and

13 Subscription Cancelled Confirmation Email Templates

Even something as straightforward as a cancellation confirmation email can have a lasting impact on your relationship with a customer. It’s more than a mere transactional message; it’s a final touchpoint that can leave a lasting impression. We’re providing you with concrete examples and insights to make your cancellation confirmation emails not just effective, but memorable. Whether it’s a goodbye for now or farewell forever, make it count.

A Guide to Implementing a Ticket Tracking Software for Your Business

When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s extremely time-consuming to be checking every customer

Illustration for cloud-based vs on-premise email ticketing system

Cloud-based vs On-premise Email Ticketing Software

When it comes to email ticketing systems, businesses are often caught between two key choices: cloud-based or on-premise solutions. Both options come with distinct advantages and caveats that directly impact customer service efficiency, accessibility, and the bottom line. This blog helps you evaluate both the short-term gains and long-term implications and guide you in making the most informed decision.

15 Engaging Welcome Email Templates for New Customer Onboarding

Welcome email templates for new customers are a great way to set a good first impression, introduce them to your product or service, and nurture

How to Integrate Salesforce with Gmail?

Ever wondered how effective your business could be by merging all email communication with your customer relationship management (CRM) system? Imagine having the power to

33 CSAT Survey Templates for Your Customer Support Team + Bonus Questions

The voice of your customer is a valuable asset. By leveraging these CSAT survey templates, you’ll be empowered with the insights needed to elevate your support game, enhance customer loyalty, and drive business success.

Google Groups: The Ultimate Guide [2025]

Ever wondered how people collaborated and shared ideas on the internet before the rise of social media platforms? Well, much before Twitter threads, Instagram stories,

Hiver launches Conversation IDs for a more organized and efficient way to communicate

Hiver Product Update: Conversation ID for efficient communication

Searching through numerous email threads to locate the specific conversation you need can be exhausting and time-consuming. Efficient teams should have a faster, more effective

Hiver Updates: Advanced automations, Conversation ID, SLA reports, and more!

We constantly strive to add value for our customers and expand what they can achieve on Hiver. The previous quarter was focused on three major

7 Best Email Support Software for Your Growing Team

Most businesses today have a dedicated email ID for customer support. The reason for that – email is one of the most popular customer support

Zoho Desk Pricing: Does it offer value for your money?

When it comes to buying software, wise decision-makers won’t just randomly head for the cheapest solution offered. They’re looking to extract the maximum value offered

Zendesk vs Freshdesk vs Zoho Desk: Which one to pick?

Picture this: It’s a busy Monday morning, and you log in to your work email only to find it overflowing with customer queries. It’s impossible

Top 11 Vendor Management Tools in 2025

If your company deals with a lot of external vendors or contract workers, managing them manually or on spreadsheets can be a real headache. From

Gmelius vs DragApp: What to Choose in 2025 (Comparison)

Gmail is amazing. Because it’s free and easy to use, it makes sense for teams in companies to use Gmail for collaboration. Unfortunately, it’s designed

Front Pricing: A Detailed Guide

Is Front leaving a dent in your support budget? Explore our Hiver vs Front pricing comparison guide & choose the one that offers more features at the best pricing.

Kayako Pricing: Is it Cost-Effective?

Let’s face it, choosing the right helpdesk can be overwhelming. Especially when most tools under this category offer similar features. In this article, we’ll break