Top 11 AI Tools for People Operations
AI tools for people operations are becoming increasingly popular as they help HR teams streamline processes, reduce costs, and improve overall workflow. These tools use
AI tools for people operations are becoming increasingly popular as they help HR teams streamline processes, reduce costs, and improve overall workflow. These tools use
In today’s fast-paced healthcare environment, effective communication is a cornerstone of patient care and hospital operations. Email, while not a novel technology, has become vital
Announcement from Hiver about Google Chrome’s latest update – Chrome 115.
Most businesses today have a dedicated email ID for customer support. The reason for that – email is one of the most popular customer support
Discover how a customer service scheduling software can help reduce manual work, improve efficiency, and drive customer satisfaction.
Let’s consider this – A potential buyer is one click away from making a purchase on your website. They have a few questions though and
Traditional helpdesks can complicate things for your support team. Here are 3 reasons why you need to stop using them.
Hiver’s latest study found that 77% of customers prefer email over other support channels to contact a business. Which is why it’s not surprising to
Looking for the best knowledge base software? Check out our top 10 picks to to enable customers to self-serve and reduce ticket volume.
Here are 10 effective strategies for driving customer happiness and reducing customer effort in support interactions.
What is a help desk? Let’s take a detailed look at what a help desk can do, its benefits, and how companies can choose the right help desk.
Great customer service is fast customer service. And that’s what live chat helps you achieve. But live chat support isn’t just a boon for support
Here’s what customer support experts had to say about the speed, transparency, simplicity, and personalization of live chat widgets.
Customer churn rates have a direct effect on your business. Read on to find out ways to predict customer churn and prevent it.
Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.
A good customer service team has the power to turn customers into allies. Read on to find out how to build and organize a great support team.
2021 at Hiver has been significant. A year synonymous with growth – on multiple fronts. Here’s a roundup of our best moments from this year!
An infographic on the top 10 findings from our first-ever customer service benchmark report.
What are the Customer Experience trends that will define 2021? We asked various Customer Experience leaders for their thoughts on this.
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
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