7 Tools That Can Help With Email Response Time Tracking
Doing customer support on email is tough because you’re juggling a lot: assigning queries, helping your team prioritize, ensuring no email gets missed, and, above
Doing customer support on email is tough because you’re juggling a lot: assigning queries, helping your team prioritize, ensuring no email gets missed, and, above
Customer support has moved far beyond phone calls and physical counters. Today, most customers prefer digital channels—email, chat, and social media—because they’re faster, more convenient,
Read on to better understand the definition, similarities, and differences between a help desk, service desk, and IT service management.
Learn why customer self-service options are so important, and how you can implement them the right way.
70% of American consumers would prefer spending more money with companies who provide excellent customer service. Customer service metrics are KPIs that give you a clear idea of the contribution your services department is making to the overall progress of your company.
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