8 Best Social Media Customer Service Software [2025]
Social media platforms are no longer just for connecting with friends and family. They’re becoming increasingly popular amongst businesses for providing real-time customer support. There
Social media platforms are no longer just for connecting with friends and family. They’re becoming increasingly popular amongst businesses for providing real-time customer support. There
Google Groups offers a collaborative space for people with similar interests to have discussions. But it can be a challenging task to manage Google Groups
Managing customer inquiries and internal support requests efficiently is crucial for any thriving business. Yet, it doesn’t have to break the bank. In this blog, we’ll explore some of the best free helpdesk ticketing software available on the market.
Working in customer service can feel like a nonstop whirlwind. Think about it: you’re handling a customer complaint one minute, and before you can catch
The way teams communicate and collaborate has been changing over the years. Most of it is down to technology. If you take the last 10
It’s 2025, and we can’t imagine a world without WhatsApp. Right? With 2.78 billion users (a number that’s still growing rapidly), it’s just not another
Ever wondered how effective your business could be by merging all email communication with your customer relationship management (CRM) system? Imagine having the power to
In most workplaces, email is preferred for external communication, while a messaging app like Slack is used for internal communication. However, there are times when
Ever wondered how people collaborated and shared ideas on the internet before the rise of social media platforms? Well, much before Twitter threads, Instagram stories,
Modern work environments rely heavily on project management tools and email services for seamless communication and collaboration. What if these two platforms could work together?
Customer support can make money for your business. I heard this on a podcast, and I couldn’t agree more. Regrettably, not all companies share this
From real-time chat solutions to robust ticket management systems, these 7 Chrome extensions are designed to boost your team’s productivity and enhance customer interactions.
Streamline your business operations with the ultimate guide to accounts payable automation. Discover benefits, implementation steps, and top software solutions to optimize your accounts payable workflow.
If your company deals with a lot of external vendors or contract workers, managing them manually or on spreadsheets can be a real headache. From
Imagine you have a small business where you make and sell organic skincare products. You buy things like essential oils and plant extracts from several
Imagine if all your customers are happy and delighted. They do repeat purchases and help you scale revenue. They spread the word about your brand
Let’s say a customer contacts your support team regarding a technical issue. The support rep handling the query loops in someone from the tech team.
As businesses strive to deliver top-notch customer service, there’s a growing need for a reliable tool that helps them achieve this. Luckily, there are several
Let’s face it, choosing the right helpdesk can be overwhelming. Especially when most tools under this category offer similar features. In this article, we’ll break
Are you tired of sifting through countless pricing pages trying to figure out which helpdesk tool fits your budget? In this article, we’ll break down
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Get unlimited users on the Free plan ✦ No credit card needed
“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”
Project Manager
Fill out the form and we’ll get back to you.
Connect with our customer champion to explore how teams like you leverage Hiver to:
10,000+ teams globally use Hiver to deliver exceptional customer service
