Starting and running a business is much simpler today than ever before thanks to the extensive software out there streamlining different business processes. Here are 5 essential types of software you should get as a small business.
The single most important thing you can do to ensure that the emails you send are opened is to write a good subject line. Think
Email project management is the process of managing projects directly from your inbox rather than a separate platform like a project management tool. This includes
Imagine receiving a cancellation notification via email for a long-awaited order, with a subject line that states: “Do not reply to this message”. The frustration
Have you ever left a brand’s physical store or ended a service call feeling genuinely happy by how you were treated? What makes those interactions
A customer service automation software is a tool that helps businesses manage customer queries more efficiently. Here are the 9 best options in the market in 2025.
It feels like the phrase – “the customer is always right” has been around forever. It sounds like the kind of advice your grandfather would
A regular helpdesk software records customers’ complaints as support tickets, assigns them to support executives and closes the tickets once the issues are resolved. An
You remember that scene in The Office where Jim and Dwight go do a sales pitch for Dunder Mifflin (even though they were pricier)? Here,
Here is everything you need to know about email groups in Outlook. Learn the importance and the steps involved to create and manage them effectively.
Do you ever sit down at your desk, ready to tackle the day’s tasks, but when you open your inbox, you’re hit with an overwhelming
In a hospital where every minute matters, efficient communication is not just convenience—it’s a necessity. Whether coordinating patient care, handling administrative duties, or just staying
AI is changing how we manage our work. Recently, I stumbled upon a Reddit thread where someone was looking for an AI tool that could
Customer support has moved far beyond phone calls and physical counters. Today, most customers prefer digital channels—email, chat, and social media—because they’re faster, more convenient,
Customer service can be a challenging and stressful job most days. Here’s a list of some powerful customer service quotes to remind you of the impact you create and the people you help.
Good customer service is no longer the exception but the standard. The bar is much higher now, more than ever before in fact. So as
Cover letters are a sure shot way of standing out when applying for customer service jobs. Here’s a detailed guide on how to write one, with examples and tips.
Managing our digital lives often requires more than just one Google account. Whether you’re looking to keep your work and personal life separate, overseeing different
Learn how to effectively use Outlook Analytics to boost your email productivity. Discover the best tools for tracking and analyzing your email performance.
Customer service is evolving in more ways than one. But from where I stand, the biggest change seems to be a mindset one. Customer service
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