Top 10 Zoho Desk Alternatives in 2025
Looking for a customer support solution? You might have come across Zoho Desk. This cloud-based help desk is designed to streamline customer service processes for
Looking for a customer support solution? You might have come across Zoho Desk. This cloud-based help desk is designed to streamline customer service processes for
AI email management tools leverage artificial intelligence to streamline email handling in today’s information-intensive environment. By automating tasks like email sorting, prioritization, and even drafting responses, these tools significantly boost efficiency. They offer benefits like increased team productivity through automatic categorization and assignment of emails, access to valuable data insights for optimizing workflows, intelligent template suggestions for swift responses, and enhanced collaboration by facilitating task delegation and visibility. These tools also learn from user behavior over time, becoming more adept at predicting preferences and requirements. Such systems prove invaluable in managing the overwhelming influx of emails, enabling professionals to focus on critical tasks and provide prompt, personalized responses.
Explore this list of cost-effective cloud-based ticketing systems to help you pick a budget friendly customer support solution for your business.
Learn how to re-engage customers using these effective win-back email templates
This article emphasizes essential guidelines for creating effective employee recommendations. It also includes a selection of adaptable templates for different scenarios
Explore this list of top customer support systems, their capabilities, and drawbacks to help you choose the right tool for your business.
Is your team finding it difficult to tackle email overload? Here are the top 15 email management tools that can help you organize, automate, and collaborate on messages.
Email management done manually can be time-consuming. Virtual assistants offer a solution by organizing and responding to messages. The blog shares strategies to enhance this process and achieve a tidy inbox.
Explore this list of the top 5 ticket management applications to enable your front line agents to deliver exceptional support while on the go
Google Groups offers a collaborative space for people with similar interests to have discussions. But it can be a challenging task to manage Google Groups
Google Groups is widely used by many businesses for team collaboration. And it has its benefits. It’s free, it’s part of the Google Workspace and
When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s extremely time-consuming to be checking every customer
Discover the top automated ticketing systems to enhance your customer support efficiency and team productivity.
When it comes to email ticketing systems, businesses are often caught between two key choices: cloud-based or on-premise solutions. Both options come with distinct advantages and caveats that directly impact customer service efficiency, accessibility, and the bottom line. This blog helps you evaluate both the short-term gains and long-term implications and guide you in making the most informed decision.
In the world of customer service, setting clear expectations is key to maintaining customer satisfaction and loyalty. But how can you effectively set these expectations
In most workplaces, email is preferred for external communication, while a messaging app like Slack is used for internal communication. However, there are times when
Modern work environments rely heavily on project management tools and email services for seamless communication and collaboration. What if these two platforms could work together?
Studies indicate that almost 80% of sales leads require at least 5 follow ups after the initial sales meeting. But nearly 44% of salespeople give up after just 1 follow up. On the other hand, there are sales reps who bombard their prospects with follow up emails and calls.
Most of them never manage to seal the deal.
Explore our 10 step guide to seamlessly implementing an accounts receivable helpdesk for your business.
Hiver’s latest study found that 77% of customers prefer email over other support channels to contact a business. Which is why it’s not surprising to
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Get unlimited users on the Free plan ✦ No credit card needed
“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”
Project Manager
Fill out the form and we’ll get back to you.
Connect with our customer champion to explore how teams like you leverage Hiver to:
10,000+ teams globally use Hiver to deliver exceptional customer service
